Terms of Service

By accessing or using Hailoom ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

We may modify these Terms at any time. We'll notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

You must be at least 16 years old to use Hailoom. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

To use Hailoom, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

You may not share your account credentials or allow others to access your account. You are solely responsible for maintaining the security of your account.

Your Ownership

You retain all ownership rights to the content you upload to Hailoom ("Your Content"). This includes photos, videos, text, documents, and any other materials you store in your vaults.

License You Grant Us

By uploading content, you grant Hailoom a limited license to:

• Store and encrypt your content on our servers
• Display your content back to you and beneficiaries you designate
• Perform technical operations (backups, format conversions for display)
• Deliver scheduled content to beneficiaries as per your instructions

Your Responsibilities

You represent and warrant that:

• You own or have the necessary rights to upload Your Content
• Your Content does not violate any laws or third-party rights
• Your Content does not contain malware, viruses, or harmful code
• Your Content does not include illegal, defamatory, or harmful material

You agree not to use Hailoom to:

• Violate any laws, regulations, or third-party rights
• Upload illegal, harmful, threatening, or abusive content
• Harass, intimidate, or harm others
• Impersonate any person or entity
• Distribute spam, malware, or viruses
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service or servers
• Use the Service for commercial purposes without our permission
• Scrape, data mine, or use automated tools to access the Service
• Reverse engineer or attempt to extract source code

We reserve the right to investigate violations and take appropriate action, including removing content, suspending or terminating accounts, and reporting to law enforcement.

We strive to provide reliable service, but we cannot guarantee uninterrupted access. The Service may be unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs or technical issues
• Events beyond our control (power outages, natural disasters, etc.)

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modifications, suspensions, or discontinuations.

We strongly recommend maintaining your own backups of important content. While we implement robust backup systems, you are ultimately responsible for preserving your data.

Free and Paid Plans

Hailoom offers both free and paid subscription plans. Free plans have storage and feature limitations. Premium plans require payment of subscription fees.

Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are in USD unless otherwise stated
• Fees are non-refundable except as required by law or our refund policy
• We may change pricing with 30 days' notice
• Your subscription auto-renews unless you cancel

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You'll retain access to premium features until then.

Refund Policy

We offer a 30-day money-back guarantee for first-time premium subscribers. Contact support within 30 days of your initial purchase for a full refund.

Your Right to Terminate

You may delete your account at any time from your account settings. Upon deletion:

• Your content will be permanently deleted within 30 days
• Beneficiary access to shared content will be revoked
• Any scheduled deliveries will be canceled
• This action is irreversible

Our Right to Terminate

We may suspend or terminate your account if:

• You violate these Terms or our Acceptable Use Policy
• You fail to pay subscription fees
• Your account is inactive for an extended period (free accounts only)
• Required by law or legal process
• We reasonably believe termination is necessary to protect our rights or others

We'll provide reasonable notice before termination when possible and legally permitted.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

To the fullest extent permitted by law, Hailoom disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results from using the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service will meet your specific requirements

You use the Service at your own risk. We are not responsible for any loss of data, content, or information stored in your account, except as required by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAILOOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

This includes damages for loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Unauthorized access to your account or content
• Errors, bugs, or interruptions in the Service
• Loss or corruption of content
• Actions of third parties

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the 12 months prior to the claim, or $100 USD, whichever is greater.

Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

Informal Resolution

If you have a dispute with Hailoom, please contact us at legal@hailoom.com to attempt informal resolution before pursuing formal action.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except you may bring claims in small claims court if they qualify.

Arbitration will be conducted by the American Arbitration Association (AAA) under its rules. The arbitrator's decision is final and binding. You waive your right to a jury trial.

Class Action Waiver

You agree to resolve disputes individually. You waive your right to participate in class actions or class-wide arbitration.

Entire Agreement: These Terms constitute the entire agreement between you and Hailoom regarding the Service.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

Survival: Provisions that by their nature should survive termination will survive, including ownership, disclaimers, and limitations of liability.

Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

If you have questions about these Terms, please contact us:

Mailing Address:
Hailoom, Inc.
123 Legacy Lane
San Francisco, CA 94102
United States